Policies
Warranty Terms & Coverage
What's covered, what isn't, and how to raise a warranty claim on products purchased through Fendskart.
1. Warranty Coverage
- Applies only to products sold via www.fendskart.com for original purchasers.
- Warranty coverage is based on the manufacturer's terms and may vary from product to product.
- Covers manufacturing defects only (hardware issues, non-functional components).
2. Warranty Duration
- Duration follows the manufacturer's policy unless specified otherwise at purchase.
- Start date of warranty: from the date of delivery/invoice issued by Fendskart.
3. Exclusions
This warranty does not cover:
- Physical damage, water damage, burns, cracks, or misuse.
- Unauthorized repairs, modifications, or non-manufacturer accessories.
- Consumable parts like batteries and cables unless covered by OEM warranty.
- Software issues, OS corruption, or third-party app malfunctions.
4. Service & Support
- Fendskart is a reseller, not the original manufacturer.
- Warranty claims are subject to verification by the brand/manufacturer.
- Service is provided at authorized brand service centers.
5. Claim Procedure
To raise a warranty claim, please have the following ready:
- Original invoice (digital copy accepted).
- Product serial/IMEI number.
- Photos/videos of the issue (if applicable).
- Submit your claim to prakash@fendskart.com or your manufacturer's service center.
6. Limitation of Liability
- Fendskart shall not be liable for any indirect or consequential loss.
- Liability is limited to replacement, repair, or refund per policy.
7. Return to Seller
- Defective products must be returned in original packaging with all accessories.
- Replacement or refund is processed as per Fendskart's return policy.
8. Modifications
- Fendskart reserves the right to update these terms without prior notice.
Have a question about your warranty?
Our team can help you check coverage or start a claim.